Refund Policy

REFUND POLICY

Our Guarantee
At Sorven™, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to make it right.

Returns
We accept returns within 100 days of delivery. To be eligible, items must be unused, unopened, and in original packaging. To start a return, email us at sorvensupport@gmail.com with your order number and reason for the return.

Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable.

Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo of the issue. We'll send a replacement or issue a full refund — no questions asked.

Exchanges
We don't offer direct exchanges at this time. If you need a different product, simply return the original and place a new order.

Questions?
Reach out anytime at sorvensupport@gmail.com — we typically respond within 24 hours.